Arts & Design Shop Policies

Ordering

-Placing Your Order-

At this time, my site is not set up to take payments directly, so I have created an order form and invoicing system as a workaround. To order, please complete the order form on the shop page as directed.

Please be sure that your email is entered in correctly. Your invoice will be sent to the email you provide.

-Prices & Invoicing-

The prices listed on my website for each product do not include applicable taxes, nor any fees for shipping and handling. Those charges will be calculated and added to your invoice.

-Sales Tax-

6% sales tax will be added to all purchases. For more information about state sales tax rates, visit the following website: https://taxfoundation.org/data/all/state/2023-sales-tax-rates-midyear/

-Shipping Costs & Costs for Other Delivery Methods-

You must indicate your preferred method on your order form.

Shipping

I will do everything I can to keep shipping costs to a minimum. Your invoice will include the accurate cost for shipping calculated based on your order's specs. Once the item is sent you will be provided with tracking information.

Delivery / Pick-Up

Local delivery and/or pick-up is available for those who live in the Kalamazoo/Galesburg/Battle Creek areas ONLY.

*Door Drop-Off Delivery (Cost: $10/order)

If your order qualifies for door drop-off, I will send you a confirmation via your invoice. I will also provide you with a delivery window so you know when to expect your items. Once delivered, I will send you a photograph of the item at your door. *Delivery requests are subject to my review and approval. If delivery is not able to be approved, you will be notified via the invoice and responsible for shipping costs.

Pick-Up (No additional cost)

If you'd like to pick your order up from me directly, there is no additional cost, but pick-up times are subject to my availability.

Failure to pick up your order will not merit a refund.

-Payment-

By placing an order through my site, you are acknowledging your responsibility to pay all amounts invoiced to you in accordance with your order specifics and with our company policies.

We accept payment via Venmo, Cashapp and Paypal. Instructions for payment will be included on your invoice.

Failure to pay your invoice will result in additional fees. Invoices that remain unpaid will be charged a $10 product holding fee every 7 calendar days. Invoices that remain unpaid after 14 days will lose their hold, and may see delays to their product delivery. Orders with invoices that remain unpaid after 21 days will be cancelled and sent into collections.

-Receiving Your Products-

Your order will be processed for delivery upon successful receipt of payment.

Orders that are invoiced, but not paid for will NOT be shipped, delivered, nor available for pick-up until after payment is received.

Refunds

Please be aware that all sales are final. By completing your order form, you agree to the following terms:

Final Sale: All items purchased from our store are final and cannot be returned or refunded. This includes, but is not limited to, all products, digital downloads, and services. We do not accept returns or offer refunds for any purchases unless required by law.

Damaged or Defective Items: In the rare case that you receive a damaged or defective item, please contact us within 3 business days of receiving your order. These requests must be sent via email to: cadencejoan@gmail.com. You will be asked to provide your order information, a brief description of the damage or defect, and photos of the item. We will assess the situation and, at our discretion, may offer a replacement or store credit.

Customer Responsibility: It is the customer's responsibility to review the product details, sizes, and specifications before completing a purchase. Please make sure the item meets your needs before purchasing. Customers are responsible for the products they've ordered and for any/all amounts that are accurately invoiced to them based upon their orders.

Order Confirmation: Once an order is placed, it is processed and confirmed via invoice. The purchaser is responsible for the invoiced amount. Orders that have been placed and invoiced may not be cancelled or changed.

If you have any questions about our No Returns and No Refunds Policy, please don’t hesitate to reach out via email at: cadencejoan@gmail.com

Creative Design & Consulting Policies

Cancellation & Rescheduling

Time is valuable. We value yours, and we value ours.

We work hard to prepare for our clients in order to provide high quality and valuable service. Please read through our Rescheduling & Cancellation Policy in detail before scheduling your meeting.

By working with us, you understand the following information and agree to the Rescheduling & Cancellation Policy as defined.

-Rescheduling-
You may request to reschedule your meeting one time without penalty so long as your request is submitted more than 48 hours before your scheduled meeting.

Any requests to reschedule that are submitted with less than 48 hours notice are subject to a $25 rescheduling fee.

Any subsequent requests to reschedule after the first time are subject to $25 rescheduling fee regardless of notice given.

You may not reschedule your meeting more than 3 times. Should you be unavailable for the third meeting, you will need to cancel outright.

-Cancellation-
A $50 cancellation fee will be assessed for meetings that are cancelled outright with less than 48 hours notice.

-Extenuating Circumstances-
If you have extenuating circumstances that merit a waiver of some or all policy fees, please email cjoan@growthinmeasures.com explaining your situation. We will review your case and do our best to accommodate your needs; however, we do not guarantee exceptions for any reason.

Communications & Privacy Policy

By interacting with C. Joan Creative and visiting our site in any capacity, you recognize, understand and are responsible for the following information. Your interactions with us serve as your agreement to our Communications & Privacy Policy, including our use of cookies, collection of your data and initiatives to communicate with you.

Please review the information below in detail. Questions? Need a copy? No worries! Email us any time at: cjoan@growthinmeasures.com

-Cookies-
Our site uses cookies.

Cookies are small pieces of data stored on a site visitor's browser.

They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Please view our cookie usage below according to Wix.com. Wix uses cookies for important reasons, such as:

To provide a great experience for visitors and customers.
To identify registered members for this site.
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

-Wix's Online Platform-

Our company webpage is brought to you on the Wix.com platform.

Wix.com provides us with the online platform that allows us to sell our products and services to you.
Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

-Other Types of Data Collected-

We may receive, collect and store any information you enter on our website or provide to us in other ways including but not limited to verbally, via email, in our work together, or through our CRM. This information is stored securely and privately. It is used to grow and operate our business by providing better service to you.

We may collect or store personally and organizationally identifiable information (including but not limited to, name, email, password, communications); payment details (including but not limited to, paypal accounts, POS platforms, credit cards and other information); your comments; your customer comments; client feedback; product and service reviews; yours or your clients' recommendations; and utilize this information to build a customer relationship profile within our system. This information is stored securely and privately. It is used to grow and operate our business by providing better service to you.

When you visit our website, fill out a form, subscribe and/or conduct a transaction on our website, we collect and store information you provide such as your name, address and email address. This information is stored securely and privately. It is used to grow and operate our business by providing better service to you.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is stored securely and privately. It is used to grow and operate our business by providing better service to you.

Our site may also access the the Internet protocol (IP) address used to connect your computer to the Internet; as well as information related to logins; e-mail addresses; computer and connection information; and/or site visits and purchase histories. This information is stored securely and privately. It is used to grow and operate our business by providing better service to you.

-Data Usage-

We collect all aforementioned data for uses in accordance with the following:

To provide our services and operate our business;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations;
To launch marketing and sales initiatives;
To build our network and expand our reach.
Purposes otherwise outlined by Wix.com platforms

-Contact Agreement-

By working with C. Joan Creative and interacting with our webpage, you agree to allow our representatives contact you for any of the following reasons:

To notify you regarding your account
To troubleshoot problems with your account
To resolve a dispute
To collect fees or monies owed for services and/or products provided
To poll your opinions through surveys or questionnaires
To send updates about our company
To request your feedback for services or products provided
To enforce our User Agreement
To inform you of applicable laws or policy changes
For any other reason deemed necessary to grow and operate our business and provide you with the highest quality service possible.

For the aforementioned purposes you agree that we may contact you via email, telephone, text message, and/or postal mail.

-Opt Out and Data Removal-

To opt out of our company communications and/or to delete your data from our reserves, please send us a detailed request to privacy@growthinmeasures.com

You may also send a detailed request via the postal service to:

C. Joan Creative

C/O: Data Management

150 Grandview

Galesburg, MI 49053

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